San Juan Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano website.

Contact Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 7066
San Juan, Puerto Rico 00916

787-620-2277
ivette.torres@acueductospr.com

Emergency (24 hours - broken water main or pipeline, etc.)
787-620-2277

Pay Your Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano Bill

Already have an account?

If you already have an account, you just need to login to the Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano site. Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start San Juan Water Service

Starting Your Service

When you move to a new home in San Juan, you'll most likely already have running water, but you'll still need to set up water service with the Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano. Luckily, San Juan has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in San Juan, you'll need to stop your water service with the Puerto Rico Aqueduct & Sewer Authority - San Juan Metropolitano, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.