Pensacola has multiple water providers: Emerald Coast Utilities Authority and Peoples Water Service. This page provides information about Emerald Coast Utilities Authority.
The Emerald Coast Utilities Authority (ECUA), a local government body for water and wastewater systems, provides water for about 255,884 residents living in the City of Pensacola and Escambia County area. Established in 1981, the Emerald Coast Utilities Authority collects water from its 28 active wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer.
Pensacola City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Emerald Coast Utilities Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Emerald Coast Utilities Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
9255 Sturdevant St. Po Box 17089
Pensacola, Florida 32522
850-476-0480
customer.service@ecua.fl.gov
Emergency (24 hours - broken water main or pipeline, etc.)
850-476-0480
Pay Your Emerald Coast Utilities Authority Bill
Already have an account?
If you already have an account, you just need to login to the Emerald Coast Utilities Authority site. Emerald Coast Utilities Authority accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Emerald Coast Utilities Authority website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Pensacola Water Service
Starting Your Service
When you move to a new home in Pensacola City, you'll most likely already have running water, but you'll still need to set up water service with the Emerald Coast Utilities Authority. Luckily, Pensacola has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Pensacola City, you'll need to stop your water service with the Emerald Coast Utilities Authority, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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