Rochester Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Monroe County Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Monroe County Water Authority website.

Contact Monroe County Water Authority Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
4799 Dewey Avenue
P.O. Box 12697

585-442-2000
information@mcwa.com

Emergency (24 hours - broken water main or pipeline, etc.)
585-442-2009

Pay Your Monroe County Water Authority - MCWA Bill

Already have an account?

If you already have an account, you just need to login to the Monroe County Water Authority - MCWA site. Monroe County Water Authority - MCWA accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Monroe County Water Authority - MCWA website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Rochester Water Service

Starting Your Service

When you move to a new home in Rochester, you'll most likely already have running water, but you'll still need to set up water service with the Monroe County Water Authority - MCWA. Luckily, Rochester has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Rochester, you'll need to stop your water service with the Monroe County Water Authority - MCWA, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.