The Kalamazoo Water, under the City Public Services Department, provides water for about 150,000 residents living in the Kalamazoo area. Established in 1884, the Kalamazoo Water, having been designated a Groundwater Guardian Community by the Groundwater Foundation since 1998, collects groundwater supply from aquifer deep below the City’s surface.

Kalamazoo City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Kalamazoo Water Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Kalamazoo Water Division Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
241 West South Street
Kalamazoo, Michigan 49007
269-337-8036
cokpublicservices@kalamazoocity.org
Emergency (24 hours - broken water main or pipeline, etc.)
269-337-8148
Pay Your Kalamazoo Water Bill
Already have an account?
If you already have an account, you just need to login to the Kalamazoo Water site. Kalamazoo Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Kalamazoo Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Kalamazoo Water Service
Starting Your Service
When you move to a new home in Kalamazoo City, you'll most likely already have running water, but you'll still need to set up water service with the Kalamazoo Water. Luckily, Kalamazoo has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in Kalamazoo City, you'll need to stop your water service with the Kalamazoo Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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